What is ISO 9001?
ISO 9001 is the most famous international norm that sets requests for establishing and maintaining the quality management system and is applicable to all type of organizations (profit/nonprofit, production/service-providing, small/medium/big).
• process description
The quality management system, pursuant to the demands of ISO 9001, today is used in the whole world and its certification is a generally accepted mode of proving the current and potential partners that the product or the service will meet their needs in terms of quality.
A well developed and maintained quality management system has a positive contribution to the fulfillment of the objectives in the work, at the same time improving the:
• buyers’ satisfaction and trust
Quality management system
The organization has to establish, document, apply and maintain the quality management system, and to continuously improve its efficiency pursuant to the demands of this international standard.
Introduction of a quality system
The Economic Chamber of Macedonia, more precisely the Center for the promotion of the quality in the production and services, which functions within the Chamber, works on introducing a quality management system pursuant to ISO 9001.
Dynamic/action plan of activities
• Structure of support/Action plan
Necessary documented information
The documented information that is to be prepared in order for the demands of the standard to be met is as follows:
1. Quality manual
The organization has to implement internal checks in planned time spans, so that it confirms that the quality management system is established and harmonized with the planned activities regarding the demands of the standards, and that it is effectively implemented and maintained. There is a procedure for internal checks that outlines the course of the activities relevant in this process in detail:
• internal check planning
The organization should conduct activities to eliminate the reasons that caused discrepancies with the objective to prevent their reappearance- a corrective measure. The organization should set activities that have an objective to eliminate the obstacles that would cause potential discrepancies in order to prevent their appearance. The procedure for a corrective measure describes in detail all necessary activities, relevant for this process:
• looking for discrepancies
Pre-assessment of the quality system
The pre-assessment of the quality management system is the final stage of the project- introduction to a quality management system. About four to six weeks before the certification made by the Certifying Body, a full pre-assessment should be performed of the quality management system by the Economic Chamber of Macedonia. The pre-assessment is seen as an exercise for the “real” certification that follows.
Economic Chamber of Macedonia
st. Dimitrie Chupovski, 13
Contact: Emilija Todorovska
Tel: ++ 389 2 3244047
Fax:++ 389 2 3244088
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